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Privacy Policy

Effective Date: January 9, 2026

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This Privacy Policy describes how IntroPharm (“we”, “us”, or “our”) collects, uses, discloses, protects, and manages personal information through the website intropharm.ca (the “Website”). Your use of the Website constitutes acceptance of this Privacy Policy.

1. Who We Are

IntroPharm supports independent pharmacy owners with consulting and advisory services. For contact regarding privacy matters, you may reach us at:
Email: info@intropharm.ca
Address: 179 Somerset Crescent, London, ON N6K 3S5​

2. Information We Collect

We collect personal information that you voluntarily provide when you:

  • fill out a contact form;

  • subscribe to updates;

  • send us an inquiry via email or through the Website.

 

Examples of personal information we collect include:

  • Name​

  • Email address

  • Phone number

  • Company/Organization name

  • Business address

 

We may also collect technical information automatically about your visit, such as your IP address, browser type, device type, pages viewed, and referring URL for analytics and service improvement purposes.

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“Personal information” means any information that can identify an individual. Under Canadian law, this includes names, contact details, and other identifiers.

3. How We Use Your Information

We use personal information for the following purposes:

  • Responding to your inquiries and requests

  • Providing information about our services

  • Administrative purposes and internal record keeping

  • Improving the Website and our services

  • Compliance with legal obligations

4. Consent

By using the Website, submitting personal information, or contacting us, you consent to the collection and use of your information as described in this Privacy Policy. We obtain your consent at or before the time of collection and may seek additional consent where required by law.

5. Cookies and Tracking Technologies

Our Website may use cookies or similar tracking technologies to:

  • Facilitate Website functionality

  • Improve performance and user experience

  • Enable analytics and usage tracking

 

​You may adjust your browser settings to refuse cookies; however, this may affect your ability to use certain features of the Website.

6. Disclosure and Sharing of Information

We do not share, sell, or disclose your personal information with third parties except in the following circumstances:

  • with service providers who support our operations (e.g., hosting, analytics), under confidentiality obligations;

  • when required by law or to protect our legal rights;

  • with your consent.

7. Data Retention and Security

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.

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We implement reasonable safeguards — administrative, technical, and physical — to protect personal information against unauthorized access, disclosure, or misuse. Although we strive to protect your information, no method of transmission over the internet is 100% secure.

8. International Transfers

Personal information may be stored or processed in jurisdictions outside of Canada. Where this occurs, we ensure appropriate safeguards to protect your privacy.

9. Your Rights and Choices

You can review, update, correct, or delete your personal information by contacting us at the email above. You may also withdraw consent for certain uses of your information — subject to legal and contractual obligations.

10. Children’s Privacy

Our Website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The Effective Date will be updated accordingly. We encourage you to review this page periodically.

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
info@intropharm.ca

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